A Blog

I had to look for that because when reactivating a case i Hade an error that say that multiple queueitem exist. if you want to retrieve the queue item by case/email/... knowing the guid of the case/email/... here is the query {{webapiurl}} /queueitems?$top=3&$filter=_objectid_value eq BA774537-B561-E911-80E7-005056B22A06 after i retrieve the queue item id and i delete it {{webapiurl}} /queueitems(c7774537-b561-e911-80e7-005056b22a06)

when you receive an email and it s wrong resolve because of human or computer you need to correct it. For that i set the email activity in draft with dynamics power pane (chrome extention) and after I apply this in PATCH mode with postMan { "statuscode":4,   "statecode":1,   "email_activity_parties" :  [         {             "partyid_lead@odata.bind" : "/leads(87701058-3C67-E911-80E7-005056B22A06)",             "participationtypemask" : 1         },         {             "partyid_queue@odata.bind" : "/queues(7A5AC7BE-BE0C-E411-8890-AC162DAC65CC)",             "participationtypemask" : 2         }         ] }