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Affichage des articles du avril, 2019

retrieve queue item filtered by object

I had to look for that because when reactivating a case i Hade an error that say that multiple queueitem exist.

if you want to retrieve the queue item by case/email/... knowing the guid of the case/email/...

here is the query

{{webapiurl}}/queueitems?$top=3&$filter=_objectid_value eq BA774537-B561-E911-80E7-005056B22A06


after i retrieve the queue item id and i delete it

{{webapiurl}}/queueitems(c7774537-b561-e911-80e7-005056b22a06)


Update Email with web API

when you receive an email and it s wrong resolve because of human or computer
you need to correct it.

For that i set the email activity in draft with dynamics power pane (chrome extention)

and after I apply this in PATCH mode with postMan

{ "statuscode":4,
  "statecode":1,
  "email_activity_parties" :  [
        {
            "partyid_lead@odata.bind" : "/leads(87701058-3C67-E911-80E7-005056B22A06)",
            "participationtypemask" : 1
        },
        {
            "partyid_queue@odata.bind" : "/queues(7A5AC7BE-BE0C-E411-8890-AC162DAC65CC)",
            "participationtypemask" : 2
        }
        ]
}